Shipping Policy

Last Updated: November 6, 2026

Thank you for choosing MLAY! We are committed to providing convenient and reliable shipping services to customers around the world.

Below are answers to some of the most frequently asked questions about order processing, delivery times, tracking, and shipping services.

1. When can I expect to receive my MLAY order?

MLAY ships products worldwide using our US warehouse and international express shipping services. Delivery times depend on the product model, shipping location, and destination.

The following are the estimated delivery times after your order has been dispatched:

Shipping Method	Estimated Delivery Time
US Warehouse Shipping	3–7 calendar days
China to US (Direct Shipping)	7–15 calendar days
China to Europe (Direct Shipping)	7–15 calendar days
China to Other Countries (Direct Shipping)	10–20 calendar days

All delivery estimates are calculated in calendar days, starting from the actual dispatch date, not from the date your order is placed or paid for.

Actual delivery times may vary depending on international shipping routes, customs inspections, weather conditions, and local carrier operations.

2. Where does MLAY ship?

MLAY currently ships to most countries and regions worldwide.

We do not currently offer direct shipping through the official MLAY website to the following countries and regions:

• South Korea

• Turkey

• Saudi Arabia

• Oman

• Yemen

• Lebanon

• Syria

• Egypt

Customers in these countries are encouraged to purchase MLAY products through their local authorized distributors.

Other countries and regions are generally supported. Actual shipping availability will be confirmed at checkout.

3. When will the official MLAY Brazil store launch?

The official MLAY Brazil online store is expected to launch in December 2026!

Brazilian customers will soon be able to shop directly through our official Brazil store and enjoy a more convenient local shopping experience.

Stay tuned for the launch!

4. Where will my order ship from?

We arrange shipments based on your delivery address, product model, and available inventory.

• United States: Selected models are shipped from our local US warehouse. Other orders may be shipped directly from China.

• Europe: All orders are shipped from our warehouse in China via international express shipping services.

• Other Countries and Regions: Orders are generally shipped from China via international express shipping services.

We select the appropriate fulfillment location based on actual stock availability and shipping arrangements.

5. When will my order ship?

All orders are processed according to China Standard Time (Beijing Time, GMT+8).

Our dispatch schedule is as follows:

• Orders placed Monday through Thursday: Generally dispatched on the following calendar day.

• Orders placed on Friday, Saturday, or Sunday: Dispatched the following Monday.

Please note that order processing and dispatch time are separate from actual delivery time.

If a product is temporarily out of stock, we will notify you promptly by email and provide an update on the expected shipping arrangements.

Shipping schedules may be adjusted during Chinese public holidays.

6. Does MLAY offer free shipping?

Yes! MLAY offers free standard shipping to all regular shipping destinations.

For certain remote or hard-to-reach areas with unusually high shipping costs, an additional shipping fee may apply.

If an additional charge is required, we will contact you by email before dispatch and arrange shipment only after receiving your confirmation.

We will never add additional shipping charges without notifying you and obtaining your approval.

7. Will I have to pay import duties or taxes?

No.

MLAY covers applicable import duties and import taxes associated with your order.

We use duty-paid shipping arrangements to handle applicable import duties and taxes. For standard shipping destinations, you will not be required to pay additional import duties or import taxes upon delivery.

8. How can I track my order?

Once your order has been shipped, you can check your tracking information directly through the official MLAY website.

To track your order:

1. Log in to the official MLAY website.

2. Open your order details.

3. Click on the tracking information or shipment details.

4. View your tracking number and the latest shipping updates.

Please note that tracking information may take some time to reflect the first carrier scan. If your tracking status has not been updated for an extended period, please contact our customer support team.

9. Can I change my shipping address?

Yes, but please contact us as soon as possible.

If you need to change your shipping address, please leave us a message through the online chat on the MLAY website within 12 hours of placing your order.

Please provide your order number and your new, complete shipping address.

Please note:

• Address changes must be completed before your order is dispatched.

• Once your order has been handed over to the shipping carrier, we may no longer be able to change the address.

• Submitting a request within 12 hours does not guarantee that the change can be made. All requests are subject to the actual order processing status.

10. What should I do if my order is delayed?

If your order has not arrived within the estimated delivery period, please check the tracking information in your order details first.

If there are no tracking updates for an extended period, contact us and we will assist you in checking with the shipping carrier.

International shipments may experience delays due to customs inspections, weather conditions, flight adjustments, or other circumstances beyond our control.

11. What if my package is lost or my product arrives damaged?

Lost Packages:

If your package appears to have been lost in transit, or the tracking information shows delivered but you have not received it, please contact us as soon as possible.

We will review the tracking information and assist with an investigation through the shipping carrier.

Damaged Packages or Products:

If your package or product arrives damaged, please contact us promptly and provide photos or videos showing the product, packaging, and damage.

Once shipping damage has been confirmed, MLAY will provide an appropriate solution, which may include a free replacement or a full refund, depending on the circumstances.

12. Can MLAY provide an invoice?

MLAY currently does not issue separate commercial invoices or tax invoices.

You can refer to your order confirmation email and the order details on our website for purchase records.

13. How can I contact MLAY?

If you have any questions about order processing, shipping, delivery, or tracking, please feel free to contact us.

Customer Support Email: info@mlays.com

Official Store: MLAY Official Store

Our customer support team will be happy to assist you.

Thank you for choosing MLAY!