Return & Refund Policy

Last Updated: November 6, 2026

At MLAY, your satisfaction matters to us. We want you to feel confident when choosing our products. That's why we offer a 90-Day Money-Back Guarantee on all devices purchased directly from the official MLAY website.

We want every customer to enjoy their MLAY experience. If you are not satisfied with your purchase or experience a product or delivery issue, please review this policy for details about returns, refunds, replacements, and order cancellations.

1. 90-Day Money-Back Guarantee

MLAY offers a 90-day satisfaction guarantee on all devices purchased directly from our official website.

The 90-day period begins on the date your order is delivered.

If you are not completely satisfied with your MLAY product, you may contact our customer support team within 90 calendar days of delivery to request a return and refund.

We understand that you may need to open and try your device to decide whether it meets your expectations. Opened and used products may therefore be eligible for return under this guarantee, subject to the conditions below.

To qualify for a return:

• Your return request must be submitted within 90 days of delivery.

• The product must have been purchased directly from the official MLAY website.

• The product must be returned in accordance with the instructions provided by our customer support team.

• The device, included accessories, and promotional gifts should be returned together whenever possible.

• The product must not have been intentionally damaged, modified, or misused.

This guarantee applies to all devices sold through the official MLAY website. It does not apply to products purchased through third-party platforms, distributors, or other unauthorized sales channels.

Our 90-day guarantee is an additional benefit provided by MLAY and does not limit or replace any statutory consumer rights you may have under applicable law.

2. Return and After-Sales Eligibility

Returns or after-sales requests may be made for the following reasons.

A. Change of Mind or Dissatisfaction

If you change your mind or are not satisfied with your purchase, you may request a return within the 90-day satisfaction guarantee period.

For voluntary returns:

• You are responsible for arranging and paying for the actual return shipping.

• A flat fee of US$20 will be deducted from your refund to cover the original outbound shipping cost.

• The US$20 original shipping deduction is separate from the return shipping cost you pay.

• You may contact our support team before shipping the product to confirm the applicable return requirements and estimated refund amount.

These charges apply to voluntary returns under our 90-day satisfaction guarantee only where permitted by applicable law. Statutory withdrawal rights in the UK, EU, and other regions are not affected by this provision.

B. Defective Products – Free Replacement, No Return Required

At MLAY, we stand behind the quality of our products. If your device is confirmed to have a manufacturing defect or quality issue, we prioritize providing a hassle-free replacement.

Once the issue has been reviewed and confirmed:

• MLAY will provide a brand-new replacement device free of charge.

• All shipping costs for the replacement device will be covered by MLAY.

• You do not need to return the defective device to us. You may keep the original device.

• Our customer support team may request your order number, photos, videos, or other reasonable information to verify the issue.

The replacement will generally be the same model as your original purchase. If that model is temporarily unavailable, we will discuss an appropriate alternative with you before arranging the replacement.

Consumers who are legally entitled to a repair, replacement, or refund will retain those rights. This free replacement service does not limit any other statutory remedies available under applicable consumer protection laws.

For safety reasons, please discontinue use of any device with an electrical or safety-related defect and follow local electronic waste disposal requirements.

C. Incorrect Items Received

If you receive an incorrect product, model, or accessory, please contact us.

Once the shipping error has been confirmed:

• MLAY will cover the applicable return or handling costs.

• You will not be responsible for return shipping.

• MLAY will arrange a free replacement or a full refund, depending on your preference and the circumstances.

• If a refund is issued, no US$20 original shipping deduction or return shipping deduction will apply.

D. Damage During Delivery

If your product arrives damaged during transportation, please contact us as soon as possible with photos or videos of the product and its packaging.

Once the delivery damage has been confirmed:

• MLAY will cover the applicable return or handling costs.

• You will not be responsible for return shipping.

• MLAY will arrange a free replacement or a full refund, depending on the circumstances.

• If a refund is issued, no US$20 original shipping deduction or return shipping deduction will apply.

3. How to Request a Return or After-Sales Service

Please follow these steps:

1. Email us at info@mlays.com with your order number and a description of the issue.

2. Our customer support team will review your request and confirm the appropriate return, refund, or replacement solution.

3. For voluntary returns, you are responsible for arranging and paying for return shipping.

4. For confirmed product quality issues, MLAY will arrange a free replacement, and the original device generally does not need to be returned.

5. For incorrect items or delivery damage, MLAY will provide the appropriate return, replacement, or refund arrangements.

6. If a return and refund are required, the refund will be processed after the returned product has been received and any necessary inspection has been completed.

Please do not send any products to an unauthorized address before receiving instructions from our customer support team.

4. Return Shipping Costs and Refund Deductions

Return shipping responsibility and refund deductions depend on the reason for the return.

Voluntary Returns (Change of Mind or Dissatisfaction):

• The customer is responsible for arranging and paying for actual return shipping.

• US$20 will be deducted from the refund to cover the original outbound shipping cost.

• The customer's return shipping expense and the US$20 original shipping deduction are calculated separately.

Confirmed Product Quality Issues:

• MLAY provides a free replacement device.

• MLAY covers the shipping cost of the replacement.

• The customer does not need to return the original device.

• No replacement fees apply.

Incorrect Items or Delivery Damage:

• MLAY covers the applicable return shipping costs.

• A free replacement or full refund will be arranged, depending on the circumstances.

• If a refund is issued, no original shipping or return shipping deductions will apply.

All charges and arrangements are subject to applicable consumer protection laws.

5. Return Locations

To make the return process as convenient as possible, MLAY may arrange returns through different warehouses depending on:

• Your country or region.

• The original order fulfillment location.

• The reason for your return.

• Available return logistics arrangements.

Our customer support team will provide the designated return address and detailed instructions after reviewing your request.

Please contact us before sending any returned items.

For eligible product quality issues, customers generally do not need to return the original device.

6. Refund Processing

For returns requiring the product to be sent back, MLAY will begin processing the refund after receiving and inspecting the returned product.

Under our standard voluntary return process:

• Refunds are generally initiated within 5–10 business days after the returned product has been received and inspected.

• A US$20 original outbound shipping deduction will apply.

• Customers are responsible for their actual return shipping expenses.

• Refunds are issued to the original payment method used for the purchase.

• The time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.

For confirmed product quality issues, incorrect items, or delivery damage, if a refund is chosen or legally required, MLAY will issue a full refund without deductions for original or return shipping costs.

For returns or cancellations governed by mandatory consumer protection laws, refunds will be processed within the applicable legal deadlines. Original delivery charges and other refundable amounts will also be handled in accordance with applicable law.

7. Order Cancellation

If you wish to cancel your order, please contact us within 12 hours of placing your order.

If your order has not yet entered processing or shipping, we will make every effort to cancel it and issue a full refund.

If your order has already been shipped or handed over to the carrier, it may no longer be possible to stop the shipment. In this case, you may request a return in accordance with this policy and applicable consumer laws.

Cancellation requests are subject to the actual fulfillment status of the order.

Nothing in this section limits any statutory cancellation rights you may have.

8. Exchanges and Replacements

If you receive a product with a quality issue, delivery damage, or an incorrect item, please contact our customer support team.

For confirmed product quality issues, MLAY prioritizes free replacement, and the original device generally does not need to be returned.

For incorrect items or delivery damage, MLAY will arrange a free replacement or full refund, depending on the circumstances.

For voluntary exchanges due to personal preference, the customer may be responsible for applicable shipping costs. Our support team will confirm the arrangements.

All exchanges and after-sales solutions are subject to applicable statutory consumer rights.

9. Statutory Consumer Rights

This policy does not limit or replace any rights you may have under applicable consumer protection laws.

United Kingdom and European Union Customers

Customers in the UK and EU generally have a statutory 14-day withdrawal period for eligible online purchases, as well as legal remedies for products that are defective or do not conform to the sales contract.

These statutory rights are separate from and in addition to MLAY's 90-day voluntary Money-Back Guarantee.

During the statutory withdrawal period:

• Customers may exercise their withdrawal rights in accordance with applicable law.

• Original standard delivery charges and return shipping costs will be handled according to local legal requirements.

• The US$20 fixed original shipping deduction will not apply where it conflicts with statutory withdrawal rights.

• Refunds will be processed within the deadlines required by applicable law.

For defective products, consumers retain their statutory rights to repair, replacement, refunds, or other applicable remedies. MLAY's free replacement service does not replace or restrict these rights.

Customers in Other Regions

Consumer protection laws and return requirements may vary by country. MLAY will comply with the applicable consumer protection laws in the customer's region.

10. Contact Us

If you have any questions about returns, refunds, free replacements, or order cancellations, please contact our customer support team.

Email: info@mlays.com

Website: https://www.mlayofficial.com

Our customer support team will be happy to assist you.

Thank you for choosing MLAY. We appreciate your trust and are committed to providing you with quality products and a positive shopping experience.